Imagine finding yourself comfortably seated, waiting for take off, and then told by airline personnel that you’ve been randomly selected to give up your seat because the airline oversold the flight. This happened to a Dr. on a flight from Chicago to Louisville. The Dr. refused to give up his paid-for seat, and the airline called in the police to escort the man off. The horrifying video results in the poor man being dragged down the galley in what appears to be an unconscious state as his head smacked the arm rest. Terrified passengers are heard screaming about the injustice. “Oh my God, look at what you did to him,” one yells.
United, who doesn’t seemed too phased by the incident, reviewed the tapes and wrote in a statement: “After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologize for the overbook situation.”
Hm, maybe there is a better way to go about this when dealing with your customers. We didn’t go to business school, but slamming a paying passenger to the ground doesn’t seem like the best way to thank them for flying United.
Two disturbing videos below…
— Jayse D. Anspach (@JayseDavid) April 10, 2017
— Tyler Bridges (@Tyler_Bridges) April 9, 2017