NYAH (Not Your Average Hotel) (420 Margaret St. Tel: 844-399-6924. www.nyahotels.com), just a few blocks from bustling Duval Street, but with enough distance for rest and relaxation between revelry, has been making waves since its 2014 opening for its flexible room model and welcoming staff.
Assistant Innkeeper Serena Fackos was drawn to NYAH for its affordable and convenient concept. With 17 years of experience in the hospitality industry and 12 years in the hotel industry (preceded by a bachelor’s degree in sports/entertainment/event management from Johnson & Wales University), she spent eight years with Foxwoods Resort and Casino, the largest casino in the country, where she focused on providing high-end guests with an exceptional experience through her positions as a VIP Representative, Casino Host and Player Development Coordinator.
Key West had been a favorite vacation destination for Fackos for almost 20 years, which made the move from being a Key West tourist to a local an easy one that she feels now helps her guests. As Assistant Innkeeper, Serena works to provide unique experiences, both at the hotel as well as throughout the destination. Each day she makes personal recommendations on what activities, restaurants, and locations should put on her guests’ to-do lists.
Having frequently traveled herself, Fackos loves the modern, convenient, and affordable concept of NYAH, which is what initially drew her to the property. Along with its adult-only policy (18+) it was something she had never seen before and a unique concept.
“To be truly different these days is hard, though I honestly feel that NYAH accomplishes this with its ‘build your own room’ concept, community-style breakfast, and daily happy hour,” Serena states. “NYAH embraces the Key West moto of ‘One Human Family’ as it fosters a sense of acceptance and community among all orientations and backgrounds from across the globe.