A proud member of Les Clefs d’Or since 2006, Mark Roberts is a veteran hospitality industry professional who has worked in New York City, Atlanta, Montreal, and his hometown of Chicago. Les Clefs d’Or (pronounced “lay clay door” and literally translates to keys of gold) is a global, professional association representing approximately 4,000 hotel concierges working in more than 60 countries. Its aim is to promote the concierge profession and to educate its members of professional service standards. Members are considered experts and ambassadors of their regions, and the selection process is highly competitive.
Mark takes his position very seriously. An industry leader, Mark has published a free monthly e-mail newsletter entitled “Concierge Key Notes” for the past six years. It’s sent to more than 2,000 subscribers, including the entire Chicago concierge community. He shares timely information about events, conventions, cultural arts, theater, fashion, and live music, indicating he’s one heck of a source. Publishing this newsletter is Mark’s way of giving back to the industry while promoting Chicago as a premier destination for travel and tourism.