A JetBlue flight staff went above and beyond the call of duty with her crew and fellow passengers on an Orlando-bound flight when the grandmother of Luis “Omar” Ocasio-Capo, the 20-year-old dancer lost to Sunday’s Pulse massacre, stepped aboard.
Katie Davis Karas was instructed to attend to his grandmother, who was traveling alone, along with other JetBlue employees. JetBlue offered free airfare to family members and domestic partners of the victims of Sunday’s attacks, so keeping them at ease on their way to Orlando was a top priority.
In a Facebook post, Karas goes on to write that A coworker of hers had the idea to ask the passengers to sign a note of condolences to the woman. But a single piece of paper became many, as passengers wrote not just their names, but lengthy messages to the grieving grandmother. At flight’s end, the crew announced: “JetBlue stands with Orlando” and held a moment of silence in Omar’s memory.
As passengers prepared to disembark, Omar’s grandmother was met with words from every single passenger, Karas wrote.
“Some just said they were sorry, some touched her hand, some hugged her, some cried with her,” Karas wrote. “But every single person stopped to speak to her, and not a single person was impatient at the slower deplaning process.”
“I am moved to tears yet again as I struggle to put our experience into words,” she continued. “In spite of a few hateful, broken human beings in this world who can all too easily legally get their hands on mass assault weapons — people ARE kind. People DO care. And through our customers’ humanity today, and through the generosity of this wonderful company I am so grateful to work for, I am hopeful that someday soon we can rally together to make the world a safer place for all.”
In times of such senseless tragedy, accounts like these, including those of the hundreds who came out to donate blood in Orlando despite Sunday’s blistering heat, remind us of the goodness in people. We commend JetBlue for its amazing service to the LGBTQ community, and encourage you to pay that kindness forward within yours.