US Airways Employee’s NSFW Nose-Dive Sex Tweet Puts Airline in Social-Media Firestorm

Image via Twitter.

Image via Twitter.

US Airways found themselves in a dark hole of criticism and the butt of jokes after an employee mistakenly tweeted a pornographic picture in response to a Tweet from a customer. “We welcome feedback, Elle. If your travel is complete, you can detail it here for review and follow-up,” the official Twitter account for the airline wrote. The reply seemed pretty standard, until customers began clicking the link that ultimately led to a picture of a woman with a model airplane in her vagina. Things got even stickier when the airline didn’t quite realize their mistake for over an hour, which in Internet time means it received hundreds of retweets and became an instant Internet Meme.

An apology did come. “We apologize for an inappropriate image recently shared as a link in one of our responses. We’ve removed the tweet and are investigating,” US Airways finally tweeted. A spokesperson for the airline called the tweet “an honest mistake.” Apparently, an employee had copied the image from a tweet that was sent to the airline in order to flag it as inappropriate, but instead pasted it in response to the customer-service complaint. The blunder did not result in any firings.

 

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