Marriott Says it will Pay for New Passports for those Who were Hacked

Five-hundred-million Marriott guests’ whose data was compromised were originally concerned that their names and credit card information was hacked, can now add their passport information, but the company says it will pay for brand-new passports.

The State Department, though, says it’s not necessary to get new passports, according to the New York Times: “The logic goes like this: Nobody can access your travel records using a passport number, nor can anyone travel in your name simply by presenting those digits. If the thieves try to obtain a replacement in your name, they’ll run into difficulty: Unable to present a lost or expired passport, they would need a sheaf of other documents to prove that they are you.”

Despite this, those who had turned over their passports at check-in at international Starwood properties (the subsidy of Marriott that was hacked), can get new passports by calling the company.

“We are setting up a process to work with our guests who believe that they have experienced fraud as a result of their passports being involved in this incident. If, through that process, we determine that fraud has taken place, then the company will reimburse guests for the costs associated with getting a new passport,” said a rep.

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